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Real-time Voice of the Customer insight. Generate immediate and actionable multi-channel customer feedback. Track and benchmark Effort, NPS and CSAT. Collect customer-focused metrics and benchmark by touchpoint. Manage and improve agent performance. Use feedback for performance management and rewards. Reduce complaints and win-back lost customers. This is the week that ServiceTick celebrates its 8th birthday. A new office for ServiceTick. How we helped our clients.

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